Refund Policy

30-day money-back guarantee

We offer a 30-day money-back guarantee on KidTivity Plus. If you are not happy with your membership, you can request a full refund within 30 days of your order date — no explanation needed.

How to request a refund

Email us at support@kidtivity.co.uk from the address you used at checkout and we will arrange it. Refunds are issued through our payment processor, Stripe.

Once approved, the refund is returned to your original payment method. Your bank or card issuer usually takes a few working days to show it.

Cancelling your membership

You can cancel KidTivity Plus at any time from Settings, or through the billing portal linked there. Cancelling stops future payments, and you keep Plus features until the end of the month you have already paid for.

Renewals and part-used months

If a renewal payment was taken unexpectedly, contact us within 30 days and we will arrange a refund of that payment. For anything else, we look at requests case by case and aim to be fair.